At Samaq Hair Naturals, we value your trust just as much as we value the purity of our herbal oils.
When you visit samaqcosmetics.pk or place an order with us, we collect a small amount of necessary information to make sure your products reach you safely and quickly. This Privacy Policy explains exactly what we collect, why we need it, and how we keep it safe. We promise to keep things simple, honest, and completely transparent.
1. What Information Do We Collect?
We only ask for the information we absolutely need to fulfill your order. When you check out on our website or contact us via WhatsApp, we collect:
- Your Name: So we know who to address the parcel to.
- Contact Number: A phone number (usually WhatsApp) so our delivery riders can reach you when they arrive at your location.
- Delivery Address: Your complete address in Pakistan (including City and Postal Code) so we can dispatch your herbal oils right to your doorstep.
- Email Address: (Optional) So we can send you a receipt or contact you if your phone is unreachable.
2. How Do We Use Your Information?
Your personal information is strictly used for e-commerce purposes related directly to Samaq Hair Naturals. We use it to:
- Process, confirm, and dispatch your Cash on Delivery (COD) orders.
- Communicate with you regarding your delivery status via WhatsApp or phone call.
- Provide you with dedicated customer support and hair care advice when you request it.
3. Our Promise: We Protect Your Data
We are a small, dedicated business focused on botanical hair care, not data trading. We do not sell, rent, or trade your personal information to third-party advertising companies, ever.
The only time your details are shared is with our trusted courier partners (like Leopard, TCS, or Trax) exclusively so they can physically deliver the package to your address.
4. Cookies and Your Shopping Trolley
Our website uses simple "cookies" (tiny text files stored on your browser) purely to make your shopping experience smoother. For example, we use them to remember what items you have added to your "Hair Care Trolley" so your cart doesn't empty out if you accidentally refresh the page. We do not use aggressive tracking cookies.
5. Changes to This Policy
If we ever need to update our Privacy Policy to comply with local laws in Pakistan or to reflect changes in our store, we will post those updates clearly on this page.
6. Contact Us
If you have any questions, worries, or just want to chat about how we handle your data, we are always here for you.